Privacy Policy

Effective Date: 6 August 2026

At CiloGlow, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.

1. Information We Collect

We may collect the following information:

• Your name

• Email address

• Phone number

• Billing and shipping addresses

• Payment information (processed securely by our payment providers)

• Order history

• IP address

• Device and browser information

• Cookies and website usage data

2. How We Use Your Information

We use your information to:

• Process and fulfil your orders

• Provide customer support

• Send order confirmations and shipping updates

• Improve our website and customer experience

• Prevent fraud and maintain website security

• Comply with legal obligations

• Send promotional emails if you have chosen to receive them

3. Payment Information

Payments are processed securely through trusted third-party payment providers. CiloGlow does not store your full credit or debit card details.

4. Sharing Your Information

We may share your information with trusted service providers who help us operate our business, including:

• Shopify (our ecommerce platform)

• Payment providers

• Shipping and fulfilment partners

• Email marketing providers

• Order tracking providers

• Fraud prevention and security services

These providers only receive the information necessary to perform their services.

We may also disclose information where required by law.

5. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic, and help us understand how visitors use our website.

You can disable cookies through your browser settings, although some features of the website may not function correctly.

6. Marketing Communications

If you subscribe to our emails, we may send you promotions, product updates, and special offers.

You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

7. Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, alteration, or disclosure. However, no method of electronic transmission or storage is completely secure.

8. Your Rights

Depending on where you live, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of your personal information where required by law.

Australian customers also have privacy rights under the Privacy Act 1988 (Cth).

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us through our Contact Us page.