Refund Policy

At CiloGlow, customer satisfaction is our priority.

If you're not completely satisfied with your purchase, we're here to help.

Returns

Returns are accepted within 30 days of receiving your order.

To be eligible for a return, your item must:

• Be unused and in its original condition.

• Be returned in its original packaging.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include photos of the issue. We'll work with you to resolve it as quickly as possible.

Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome. Approved refunds will be issued to your original payment method.

Shipping costs are non-refundable unless the item is defective or an incorrect item was sent.